SHIPPING POLICY

SHIPPING POLICY

Free Shipping

We offer free standard shipping on all orders worldwide. No minimum purchase is required.


Shipping Carriers

We work with reliable international logistics partners to ensure safe and efficient delivery:

  • USPS (United States Postal Service)
  • FedEx International

The final carrier is automatically selected based on destination, parcel type, and logistics efficiency to ensure the fastest possible delivery.


Processing Time

All orders are processed within 1–2 business days after order confirmation.

Processing includes order verification, quality control, packaging, and dispatch preparation.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing time is not included in the delivery time.


Delivery Time

Estimated delivery time: 7–10 business days

Delivery time is calculated from the moment the order has been shipped, not from the time of purchase.

Actual delivery time may vary depending on:

  • Destination country and region
  • Customs clearance procedures
  • Local courier handling times
  • Peak seasons or promotional periods

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to become available in the carrier’s system.

You can track your order directly on the official website of USPS or FedEx depending on the assigned carrier.


Customs, Duties & Taxes

Orders may be subject to import duties, taxes, and customs fees depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs clearance procedures.


Shipping Restrictions

At this time, we ship to most countries worldwide. However, we do not ship to APO / FPO / DPO addresses.


Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time, please contact our support team.

We will work with the carrier to investigate and resolve the issue as quickly as possible.


Contact

For any shipping-related questions, please contact:

velehelp@outlook.com