Customer Support

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We value every message from our customers. Our support team is dedicated to providing professional assistance with orders, product inquiries, and styling guidance. Whether you need help before or after your purchase, we are here to ensure a smooth and refined shopping experience.

Customer Support Channels

You may reach us through the following channels:

Email: velehelp@outlook.com

Phone: +86 13016073105

We recommend including your order number when contacting us so we can assist you more efficiently.

Response Time

Our team aims to respond to all inquiries within 24 hours.

During high-demand periods, promotional events, or holidays, response times may be slightly extended. We appreciate your patience and will ensure every request is handled with care.

Customer Service Hours

Monday – Friday
9:00 AM – 12:00 PM (China Standard Time)

Messages received outside business hours will be replied to on the next working day in the order they are received.

Language Support

We currently provide English customer support, ensuring smooth communication for our international customers.

Brand Support Experience

At VELE, we believe customer service is an extension of our brand experience. Our team is committed to:

Providing timely and professional assistance
Supporting product and order-related inquiries
Offering styling and product guidance when needed
Ensuring every customer interaction reflects our brand standards

We are here not only to solve problems, but to deliver a premium support experience.

Important Notice

To ensure faster support, please use the same email address used when placing your order and include your order number in all inquiries.

CONTACT US

Customer Support

Contact Us